The service has slipped and they are re-focusing on training. When I worked there, the products were really good. The thought that went into each drink was ridiculous. I spent hours, literally, HOURS, training my staff on the proper way to pull a shot, the differences between a long shot and a short shot, how to steam milk, how to steam soy, how to steam organic milk, and the list goes on and on and on. The amount a barista has to know to work the bar is mind-boggling. In addition, they are expected to chat with the customers while pushing out high quality drinks in under a minute.
Hatsumomo, if that is how they are responding to you, speak to their manager. That is completely unacceptable and the manager would agree. Those special words are for the barista making the drink. It is their job to pass on your order to the person at the bar and not insult you in the process.
The coffee is good. It is very high quality (I've been to the roasting plant and seen the process). It is very strong and so most people don't like it. Again, it is a personal choice. I always found the mild blend to be a bit strong, but, my dad saw it as the darker the better.
This fall in their service is so incredibly sad. I remember my local Starbucks from when I worked in Massachusetts. The baristas knew me by name, chatted with me, had my drink ready for me before I finished paying, and all of them were lovely people. That is what Starbucks wants every customer to experience and it is sad that it isn't happening anymore.
Anyway, I won't say anymore. I'll get off my soap box. I guess I just wanted people to know that there are two sides to every story. Or something.
Because I don't like coffee and they can't seem to make a decent cup of tea. Even in the UK!
I agree. The tea is a bit rubbish (I do like the mint tea though. It was wonderous for my stomach when it was upset).