Hi I recently applied for the Post-Study Work Visa. When I phoned a couple days ago to ask about the status of my case. Home Office said that they already sent out my passport on November 4 by recorded delivery. I haven't received anything. I then called Royal Mail but they said that since it wasn't by special delivery, they were not able to track it. Home Office will not classify the passport as lost until after 4 weeks, which means on December 2. I will call back that day to formally report it lost. Is Home Office responsible for the cost of replacing my passport and visa? I mean I paid £400 for the visa, they should've at least sent it by special delivery which has tracking, right?
Anyways, I am actually going abroad next week. I have dual nationality so I could leave with my other passport. I also wrote a letter to Home Office requesting a written confirmation of the situation so that I could come back to the UK with my other passport without a long-stay visa.
I just don't know what to do about the situation (or what I can do). If anyone has been in similar situation or has any advice, I'd love to hear from you!