Are you saying the pay for help line actually did something useful?
Yes, it was helpful. We called twice too. Because we read on the VSP page that we could not get priority after sending off our paperwork after we spoke to them and purchased it.. we were nervous we wasted our money. But they assured us we did not... and sent us the PDF and the email address of where we were supposed to send our proof of priority purchase. And we got an email confirmation back from Sheffield that they placed our application in the priority queue.
I will say.. PAY FOR PRIORITY FROM THE
ONSET AND SAVE YOURSELF THE HASSLE AND STRESS WE WENT THROUGH. Like... it took 2 weeks to get the confirmation.. it was NOT cost effective.