If the eye rolling emoji bothers you so much please take it up with the person who is responsible for the coding of the site! It's here to be used, I used it.
I also find it hypocritical that you speak of being rude when a quick scan of your many previous comments leaves me with no other conclusion that you're rather guilty yourself. One of my favourites was when you accused brits of not bothering to 'get off their asses' when it came to immigration.
I personally found it rude that in at least four other comments AV spoke of having paid priority and wanting value for money, and was pretty much telling non priority to suck it up and wait. A quick scan of MY comments will show you I'm rather keen on extending support and so it grated on me. I speak my mind. Arrest me for it.
I do find it very amusing that yourself and AV are getting particularly offended, merely because I said non priority could hear back before 12 weeks. And despite you trying to make it seem like more than it was, it wasn't. Is the case that now you've realised you've started a debated over nothing, you're finding issue with an emoji?
I'm finding it all rather sad to be honest.
To the original poster, be positive. You may very well hear back, and there's absolutely no harm in contacting them to see if there's anything that can be done. Sometime hope is all that keeps you going!