FYI, the actual moving day was an incredible nightmare.
Our assigned person refused to answer questions, and I had to ask to be given someone else.
The company Upak contracted to pick up my pallet nearly broke my shipment (as in almost shoving it over and/or dropping it from the lift several times, and then once PURPOSELY trying to shove it over by hand). Not at all convinced that it won't arrive in pieces at the US terminal, let alone UK.
Got lies and more lies from the contracted company and/or Upak (although the pickup company employees were extremely rude as well, incompetent, and had completely unsafe and inappropriate equipment).
I knew the other disadvantages of Upak when signing on (the limitations they state), but I did not know they contracted pickup to companies that should never be allowed to stay in business. Reflects badly on Upak, and I still wonder if incompetence or lying was on their end as well.