There have been doubts on whether the people at the call centre can escalate an application based on compassionate circumstances. Some people say to contact your local MP is the only way. It's my understanding that an MP shouldn't have any formal role in this process, they are not members of the civil service and it's probably just that they have contacts within the civil service that can get more traction on constituents behalf. Thoughts? Is there truth to contacting an MP for escalation?