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Topic: Can I get excused from paying customs to DHL if I have a TOR approval URN?  (Read 1340 times)

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I applied for TOR and got approved, but I used DHL to ship my packages and there wasn't an option to provide my TOR URN so I've just gotten customs invoices.

Is there a way to pay the customs costs, and then get reimbursed for them? What's the process for this?
Married: 06/2017
Online App (priority): Aug 7
Biometrics: Aug 9
Docs sent to Sheffield: Aug 9
Confirmation from Sheffield: Aug 12
Email saying decision made: Sep 21!
Documents returned: /
Result?!: /


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The only indication I can find is from the online TOR form where it says:

"If you don't yet have a UK address you should consider other relief's such as
temporary admission or place the goods in free circulation and make a retrospective claim to ToR when you've established your residence in
the UK. This must be within 12 months of your date of entry to the UK."

But it doesn't tell me how to do it :p
Married: 06/2017
Online App (priority): Aug 7
Biometrics: Aug 9
Docs sent to Sheffield: Aug 9
Confirmation from Sheffield: Aug 12
Email saying decision made: Sep 21!
Documents returned: /
Result?!: /


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  • Posts: 17751

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  • Joined: Sep 2010
I think this is what you need to re-claim duty paid on something delivered by a courier company.

https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285



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