Hi all!
Thought this might be helpful to people who are in the process of moving from the US to the UK.
We submitted our ToR form on April 24th via email and got the usual acknowledgement email back, but heard nothing after that. Today, we called the team in the UK and spoke to a very nice gentleman who informed us that they're currently dealing with a backlog and are just now processing applications received on April 15th. Consequently, we are in for another two weeks' wait, and possibly longer than that.
In short, if you submit your ToR application today, you can probably expect a four or five week wait. Some shippers are okay with that, and really it's most important that the number comes before the goods hit the UK port; other shippers won't begin to move your items without the ToR in hand, so it's worth checking if you're unsure.
Also, the new ToR phone number is as follows (had to do some digging): 011 44 300 322 7064 — then it's option 4.
All the best to everyone!
