When I place online orders, there's often an open text field for additional comments or requests, and I like to use those to say nice things, especially if it's a company I do repeat business with. I order my coffee beans from a local roaster, and I always say things like "have a nice day" or "thanks for all the great coffee!". Sometimes I say a bit more than that. The last two times we needed coffee, I asked my husband to place the order (once because my browser was acting up and I couldn't get Paypal to work, and once because I was being lazy). Today I ordered coffee and wrote:
"I’m back! I was delegating the coffee ordering for a bit, but I’m not sure he sent the best order notes. Coffee time is my happy place, and I hope when you read this I can give back a little bit. My proxy said he was including notes, but did they strike the right tone? I’ll never know. Anyway. We thank you."
The owner wrote back today. After several years of ordering coffee, he replied! He said:
"Hi Kimberly,
Thanks for the continued support, I really like your order notes!
They do make me smile when I see your order come in.
Best wishes,
Huw"
I am so pleased!