I emailed another request for an update on my SS application which is still under review by an agent in London since November 12. I also called them to confirm their opening hours for receiving phone calls and it is the same as reported earlier in this thread by @Dunroving
We are going away for a few days tomorrow but will start calling them the week after since my application was to start receiving benefits when I turn 70 in February.
They are only contactable by phone on Tuesdays and Wednesdays between 9:30 and 1pm.
Their direct phone number is 020 7891 3926.