breastfeeding doesn't happen overnight for everyone (hardly anyone!), it takes time and practice and patience!! i didnt know it would be a skill that needed to be learnt, both me and my son. your friend definitely seems to be giving it a good go and by wanting help, it shows she is determined to make it work. support is crucial, i think, to successful breastfeeding. (i had a friend who had a baby in march and only breastfed for 4 weeks because no one was there to help her with the latching on etc...
and i could only offer long distance advice..)
a lot of good links have been posted, she should get a lot out of them. also maybe joining a local mom and baby group would help too (when she's ready)
"skin to skin" contact also helped me when i would struggle to feed my son. (laying the baby naked next to mom's naked chest/skin) (having a towel nearby is good too, but i did this several times and was never peed on! ;o) also maybe she could try feeding the baby while in the bath, holding him. (the warm water is soothing, relaxing for both mom and baby) just make sure there is someone else home to help her and baby out of the tub so no slipping happens.
i wish her all the best xx