Yes that is true customer is responsible for duties and customs but! rest assure that if you buy cereals, groceries you won´t have to pay any customes on them, that is unless you order large huge amounts , tons of groceries, you know what I mean? it´s like if folks send you from back home a box for xmas of chips cookies etc..you won´t pay any duties customs..at least when I ordered in Sweden I didn´t pay anything, UPS brought the box straight to my door step it was great!
Wait a second!!!! ok this happened right now, a friend called me he lives in Liverpool, told me he´s been unsing this service for one year and they never charged him any customes duties since it´s only groceries..so I guess the site states that just to make sure that in the case they charge you you would be responsible, but that´s it.
I think i am going to order again from them.