Defra's website states that flying British Airways from certain cities requires an IPATA shipper to book the flight.
When I first spoke with British Airways, the agent acted like this was just a recommendation. However, I've spoken to two other agents, who said it was mandatory to use a pet shipper. I asked the last agent if this was per DEFRA, and he said yes.
I then spoke with an agent at DEFRA, who said that they didn't require the pet shipper, it was British Airways that required one.
I've yet to call British Airways back to ask if they will just let me book it myself, and let me worry about DEFRA.
Has anyone else flown with British Airways without using a pet shipper when the DEFRA site says it's required??