I haven't had a problem with them, yet.
I'm sure they're lovely until you miss a payment. Or unless you have a hard time figuring out how to pay them from abroad. Then they're rude, unhelpful, and evil.
When I moved I closed all of my US accounts, knowing I had no interest in coming back. When I started having to pay back student loans, I very happily started (and continue to) pay Sallie Mae with my UK debit card - they run it as a credit card payment and everyone is happy. But AES won't take credit cards. Or wire transfers. So I explained to them MANY times on the phone and by email that I was working on getting a new account (no easy feat from abroad - you can't do it by post so I had to use a relative's address, etc) as quick as I could (and reminded them that if they would just take a flippin' credit card like Sallie Mae none of this would be happening) and even though I was keeping them abreast of my situation and even though I applied for forebearance to buy me a couple of months to sort out a bank account, they actually had the balls to ring my brother at 6am one day trying to track me down. This after they'd spoken to me umpteen times and were **well** aware of where I was and how to contact me.
Oh, and don't even get me started on the fact that they continue to send all correspondance to my parent's address even though I've had ONE piece of mail to my UK address so I know that they know where I am.
So then I rang and asked for their complaints procedure. They don't have one. So I asked to speak to an ombudsman. Nope. So I asked how I complain. They told me to use the "feedback" function on their website.
![BigCry [smiley=bigcry.gif]](https://www.talk.uk-yankee.com/Smileys/classic/bigcry.gif)
AES absolutely suck a$$.