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Topic: Really stupid phone question  (Read 1180 times)

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Really stupid phone question
« on: June 15, 2008, 05:58:05 PM »
I don't know how to use call waiting here.

When I first bought the cordless phone we have now, we were with NTL and I didn't sign up for call waiting, so I never bothered to look at that part of the manual.  We're now with Vonage and we have call waiting, and I have no idea what button to press to answer the call if I'm on the phone and I hear a beep, and of course I have lost the instruction manual.

There's no flash button, and I've tried hanging up and reanswering, but all that does is completely disconnect me from the person I was originally talking to.  I know it's got to be something simple, but for the life of me I can't figure it out.

Here's the phone I have, with pic of the buttons on it.
http://www.argos.co.uk/static/Product/partNumber/5522741/Trail/C%24cip%3D1500011728.Office%2C%2BPC%2Band%2Bphones%3EC%24cip%3D1500011735.Telephones%3EC%24cip%3D1500011739.Digital%2Bcordless%2Bsingle%2Bhandsets.htm
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Re: Really stupid phone question
« Reply #1 on: June 15, 2008, 07:48:41 PM »
What does the R button do?  That's the one that jumps out at me.
I refuse to answer that question on the grounds that I don't know the answer.



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Re: Really stupid phone question
« Reply #2 on: June 15, 2008, 07:55:12 PM »
Aha!  I found a manual online and apparently the R button is flash. 
I refuse to answer that question on the grounds that I don't know the answer.



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Re: Really stupid phone question
« Reply #3 on: June 15, 2008, 08:40:51 PM »
Aha!  I found a manual online and apparently the R button is flash. 

Oooh where did you find the manual?  I did a search earlier with no luck.  Thanks so much for that I'll have to check it out!
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Re: Really stupid phone question
« Reply #4 on: June 16, 2008, 02:44:08 PM »
Yes, "R" is recall, which does a flash on the line when pressed.   When you hear the call-waiting beep, if you press "R" it should place your current call on hold and answer the second call.  Press again to switch back to the first call.

On a basic telephone you can do a short flash with the hookswitch for recall, but on some electronically controlled phones, and just about all of the cordless variety, you can't hang-up and pick-up again fast enough for it to work.

The flash-for-recall on the U.K. network has a maximum allowable period which is considerably shorter than in the U.S.   If using the hookswitch, it really does have to be just a very quick press-and-release, like pressing a number digit when dialing.  Anything longer and you will disconnect the current call.    (If you use an American phone here which has a "flash" button on it, it will quite likely open the line for too long resulting in disconnection.)

Although probably not relevant to your particular situation, you should also be aware that some phones have two different settings for recall operation, often set by a small switch on the back or base of the phone, or in a user menu.  The option you need for these is "flash" or "time break" recall.  The other option - "earth recall" -- is used on older PBX systems in offices etc.

You can find a user guide for your phone here:

http://www.binatoneonline.com/manual.aspx

And finally, the codes for controlling call waiting here are #43# to disable and *43# to enable.   *#43# will tell you whether it is currently on or off.

« Last Edit: June 16, 2008, 02:51:22 PM by Paul_1966 »
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Re: Really stupid phone question
« Reply #5 on: June 16, 2008, 04:15:15 PM »
Thank you so much!!!!!  I stupidly thought the R button was just re-dial so I never even tried it.  Yay, now I won't be hanging up on people anymore ;D

It's amazing the silly little things that can trip you up, even if you have been here for a while!
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Re: Really stupid phone question
« Reply #6 on: June 16, 2008, 09:12:47 PM »
I refuse to answer that question on the grounds that I don't know the answer.



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