I would call the tax office again, you might get someone else but even if not it doesn't sound like you need to fill in a UK tax return. Normally, they will offset it on your paycheck through PAYE or possibly send you a cheque.
Tax returns are only filled out for specific reasons and many UK taxpayers never fill out a return. Do any of these apply to you? There's nothing about having to fill out a return just to correct an emergency tax code.
http://www.hmrc.gov.uk/sa/need-tax-return.htmHere's the list from HMRC:
* self-employed people (including members of a partnership)
* company directors (except not for profit organisations)
* ministers of religion (any faith)
* people who get rent or income from land and property in the UK (but if you are an employee and this income is less than £2,500 a year a tax return may not be necessary)
* people who have other untaxed income and the tax due on it cannot be collected though a PAYE tax code
* people with taxable foreign income, even if they are not normally resident in the UK (this includes non-resident landlords)
* anyone who receives annually (or can be treated as receiving) income from a trust or settlement, or any income from the estate of a deceased person, and further tax is due on that income
* trustees and personal representatives (including people who manage the tax affairs of deceased persons)
* trustees of certain pension schemes
* names or members of Lloyd's
* employees and pensioners with more complex tax affairs - see below
Employees and pensioners with complex tax affairs
You need to fill in a tax return if you:
* have an annual income of £100,000 or more
* have annual income from savings or investments of £10,000 or more (before tax)
* claim against tax for expenses or professional subscriptions of £2,500 or more
* have untaxed income of £2,500 or more (although some pensioners may be able to pay the tax on this through their PAYE tax code)
* owe tax at the end of the year that cannot be collected through a change to your PAYE tax code for the following year