I keep getting letters from Barclaycard addressed to a tenant who used to live at the house we are renting.
We have been here for 6 months and this tenant isn't the last tenant who lived here before us, so assuming the last tenant started with a 6 month tenancy agreement, which we did, the person who owes Barclaycard hasn't been at this address for at least a year.
This tenant owes about £5k on their card and Barclaycard are threatening to get a collection agency after them.
Neither me nor DH have ever had an account with Barclays.
I have sent letters back to Barclaycard, marked No Longer at this Address.
I have phoned customer service several times, and they've told me that they've entered in their system that this person is not at that address, but I keep getting letters anyway.
I've even sent letters addressed directly to the credit manager who is handling the account.
I received a letter from the credit manager saying because of Data Protection, they can't change the address on the account unless the customer themselves informs them of an address change.
(So if I want to avoid paying my credit card bills, I can just move and the credit card company can't come after me unless I tell them where I've moved to? How brilliant is that system?)
But the credit manager did say that I wouldn't be receiving any more correspondence at my address.
So, guess what? Received another letter today threatening to send a collection agency after this person.
How am I supposed to deal with this?
Trying to get help from Barclays is obviously useless.
I think I've got about 6 or 7 letters so far.