’’UKBA’s IT systems are often incompatible and are not reliable enough. They require manual data entry instead of automated data collection, and they often involve paper files instead of modern electronic case management. So I have asked the Permanent Secretary and Home Office Board to produce a new plan, building on the work done by Rob Whiteman, UKBA’s chief executive, to modernise IT across the whole immigration system’’.
The Right Honourable Theresa May
Home secretary
