FedEx no longer accepted for return service!!!

Just wanted to let you all know in case any one runs into the same issue as I did with FedEX - UPS was great. Just spoke with them and sorted it out. I would call them over going into a location though. DHL was not as helpful. If anyone needs help - feel free to reach out.

Sorry, me again.

anyone have luck with UPS? USPS is useless. DHL says it will take 2 -3 days to set up. I am already in the process, but Sheffield did say "as soon as possible" so I am really trying to get on this. It would be great to know if anyone has had success with UPS.

Also, do people have trouble? I am hitting a lot of walls over in the US - trying to explain what I need. Of course it was fine with FEDex, but since they rejected that, I'm a bit lost. Any personal experiences much appreciated.

Hi!
I didn't send them a waybill at all when I sent in my application in December 2013. My local UPS store was all but useless in that regard. It's super easy to set up a UPS account online though. I just can't remember if you can use it right away or if it takes a bit. If it does take some time it was less than a day. Maybe a few hours? Sorry, it was over a year ago.

You just have to email them your UPS number so they can charge it to their account. I've had several packages sent back with my account through them, so it's no big deal.

Thank you! That is exactly what I did yesterday. all sorted. I'm glad to hear that your local UPS was just as useless as mine!

Yep, they definitely were. But they remembered me the next time I went in and things went much smoother. haha.

Best of luck!

My wife just sent her documents via Fedex on October 14th as we were unaware of this change in policy. The Fedex return waybill was in the stack of documents.

By the sounds of others' experiences, I should ring UPS or DHL asap. How did people get the return waybills for the new companies to Sheffield, did you have to post a new one, or did you just send the account numbers for Sheffield to send docs back once they needed to?

What they did with me was send me an email saying I needed to give them an international courier account number so I set this up with UPS and then just emailed that number to them as requested.

So do you have to set up the return waybill etc on the account or did UKVI say they would just charge the cost of postage to your UPS account using the account number?

Thanks.

I believe what they do is charge the cost of the postage to my UPS account using the account number. They have not done it yet (I sent my documents October 1st so playing the waiting game right now), but It is my understanding that that is what happens. My credit card is linked up with my UPS account now which I had to set up online so I believe they do just charge it with the account number. Any updates and I'll let you know, but that seemed to be all they needed/wanted from me! Hope that helps.

Thanks, Kim.
It definitely helps a lot.
I recently sent some documents via DHL to the US and all seemed fine. UPS also seem fine so I'm sure either is OK.
Will get an account set up and go from there

No problem! One thing I would say is make sure she/you do it over the phone. The stores are unable to set it up. (at least the ones near me)