Bless you. Of course, I wrote to the office in Edinburgh and got two answers this morning. One saying they only processed online applications and the other insisting that we could come there and they'd verify the application and then weigh and mail it for us to the Home Office. So now.... wow. Well, once we get registered with a GP and once the Daughter has made sure her Uni doesn't need to see the passport itself we'll apply. Have to get biometrics done again anyway, and passport photos made. (Why we have to submit photos if we're doing biometrics at the Post Office, when they tend to use the biometrics photos on the documents???)
As they say, What -Ev -Er. We just want it done.