Please help. Can't get back onto the Visa4UK site!

We are having a horrible time with the Visa4UK website after starting our application and trying to log back in.

When we do so, we get the message: "Your account has been locked and you will have been sent an email containing instructions of the steps you need to follow to unlock your account. Please check your email."

Nothing is sent on email and we are totally jammed out of the site. In order to contact them, there is a fee which we are reluctant to do.....Can anyone please help?! We have almost completed the form and need to finish it and getting very frustrated.

I haven’t heard of that happening before - it may just be a glitch in the site at the moment.

Have you tried accessing it on a different browser? Or is there an option for a password reset you could try?

However, the easiest thing to do might be to just create a new account and start again.


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We've tried a different browser and same thing. Also done the "forgot my password"  and nothing is sent to our email.

Starting again is not really a possibility as we have reams and reams of information that we have already entered (we've been on the road for more than five years so have dozens of countries and visas listed).

Have you checked your spam folder for the email account you used?

If it's not there, this is possibly something the "not helpful" line could assist with as it's a technical site issue vs visa process one so it could be worth the small fee to try.

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We did find an email in spam and clicked on the link and used the code they gave us. Guess what....that didn't work either!! How can this be such a ridiculous process? And then for them to charge a fee because of something that is their fault?? 'Tis all beyond me. In the meantime, we really need to get this done.
If all else fails, we'll get up early tomorrow and call the "help"  line and keep fingers crossed something positive happens.
It seems that we are not the only ones having this problem, by the way.

We did find an email in spam and clicked on the link and used the code they gave us. Guess what....that didn't work either!! How can this be such a ridiculous process? And then for them to charge a fee because of something that is their fault?? 'Tis all beyond me. In the meantime, we really need to get this done.
If all else fails, we'll get up early tomorrow and call the "help"  line and keep fingers crossed something positive happens.
It seems that we are not the only ones having this problem, by the way.

Have you tried reverting to one of the earlier versions of your internet browser? I couldn’t get on the site because my IE browser auto updated to the latest version and that version wasn’t compatible with the site. I tried to access a few times and got the same message. Once I switched back to an older browser, I was able to get back on. Just a thought - I don’t know  if it will save all your data though - I hadn’t started filling out the app.


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