Ugh. I'm sorry to hear this. Yes, you've confused them.
Yes, I think what's happened is that they believe you are using 2 different categories to meet the financial requirement:
1) Category D: cash savings
(6 months of bank statements showing the savings)
AND
2) Category E: monthly pension income, which is being paid into your bank account every month
(which is why they want 1 bank statement from the last 12 months showing the pension income being deposited)
So, as larrabee said, you'll need to make it extremely clear that:
- you are ONLY using Category D: cash savings
- you have evidence of at least £34,600 of accessible savings held in bank account(s) and/or pension account for at least 6 months.
and that:
- you are NOT using Category E
- you are NOT receiving monthly pension payments as income