Well this is lovely, it seems you are not longer allowed to email the embassy with a question...not sure what to do now about our situation??
Email that I received back from them:
THIS IS AN AUTOMATED REPLY. PLEASE DO NOT RESPOND TO THIS E-MAIL.
IF YOU WERE ASKED TO USE THIS ADDRESS, WE WILL ANSWER IN THE ORDER YOUR
E-MAIL WAS RECEIVED.
IF YOU WERE NOT ASKED TO USE THIS ADDRESS, YOU WILL RECEIVE NO FURTHER
RESPONSE.
This e-mail address is solely for individuals who have been authorized
to contact the Consular Information Unit about a specific matter.
This address is not for general inquiries from the public, attorneys or
agents of record. Unauthorized inquiries will be deleted without
response.
Highly detailed visa information is available from the Embassy's website
at
http://london.usembassy.gov. Due to our heavy workload, we cannot
respond to email inquiries when the subject matter is addressed on the
website.
We also cannot respond to requests for expedited processing, or
nonimmigrant visa "case status" inquiries which are still within the
estimated time frame given on the website, or by the interviewing
Consular Officer, whichever is longer.
If you still have questions after reading all of the content on the
website, please call the Embassy's Operator Assisted Information Service
for personalized service. Contact information can be found on this
page:
http://london.usembassy.gov/cons_new/visa/index.html.