I hate to put a damper on the positive reports on Robinsons but I recently had an experience with them worth considering. Based on people's positive feedback, I used them on a move last week. After telling them about a couch needing to be dismantle to take down a narrow stairwell, their rep said that if it was a wooden frame, their people can do it. We didn't retain an upholsterer for this purpose due to Robinsons representation. The move day arrived and the workers said they can't touch upholstered furniture due to potential liability. This forced us to scramble for anyone at late notice. Robinsons washed their hands and hid behind their contract, providing no help whatsoever when we were stressed out and desperate. On our own, my wife and I ultimately located someone to make it possible to get the sofa down the stairs but we aren't sure if the sofa will be usable once again; we have to get a US upholsterer to advise us after it arrives.
Robinsons may be a fine company if problems don't arise but they turn tail when the chips are down and you need help the most. I can't recommend them.
