We found the house through the owner of an estate agency (Reeds Rains), but the actual tenancy wasn't through the agency. The owner of the agency knows the landlord and drew up the paperwork for everything. That lease was December-July 09. Our landlord found out that he'd pocketed half of our initial payment (6 months' rent) and told her that we were behind by 3 months, so when she realized he was basically stealing from her, we mutually agreed to cut him out of it when we renewed the lease. For that, in July, we basically made copies of the original lease, agreed upon a few written-in changes, and went with that. So it's a private rental with an idiot landlord.
The contract is okay, we both knew what to look for in it. It's just her completely disregarding the deposit protection that's the issue. (Although earlier this year we told her that there was a bird stuck behind our gas fireplace. She insisted we were wrong. Then the bird died. Finally I had to get nasty with her on the phone and she sent a PLUMBER out to prove me wrong. I guess the soot-covered dead bird he pulled out was a figment of my imagination D:<