So much Trouble with App Livness check

Good morning all .. I am using the app to submit my application.. everything is ready to go other then my picture and livness check .. I have been trying all weekend I’ve used extra light ,natural light .. my hair up .. I just don’t understand why it is not taking .. sometimes the check goes a bit haywire and asks me to turn my face right while it’s telling me to turn my face down .. I really just don’t understand it .. Every time it’s just not accepted .. was anyone else having issues with this ??  I am submitting this from an iPhone and I believe I read somewhere there are issues with iPhones .. did anyone have any problems/solutions with using an iPhone ? As this is all that is now preventing me from submitting my application..

Many thanks in advance

I did it from my iPhone and found that the biggest issue was with the light and the background -- when I was standing in front of a blank wall with my face toward the window, it seemed to be happier.

I also found that sometimes it asked me to do two things at once, so I did both things and was accepted. You might also try turning the opposite way from what you think (I was overthinking it and turning to the left of the phone -- my right -- when it asked but my husband pointed out that this wasn't what it wanted and then that also finally got it to work all the way).

Also, just to confirm, you're using the front facing camera?

I did it from my iPhone and found that the biggest issue was with the light and the background -- when I was standing in front of a blank wall with my face toward the window, it seemed to be happier.

I also found that sometimes it asked me to do two things at once, so I did both things and was accepted. You might also try turning the opposite way from what you think (I was overthinking it and turning to the left of the phone -- my right -- when it asked but my husband pointed out that this wasn't what it wanted and then that also finally got it to work all the way).

Also, just to confirm, you're using the front facing camera?

Hello Cityplanner ,

 I will try all of these things !!  I’ve been moving my head to follow the little face on the bottom .. I will deff try going different and yes I am using the front facing camera.. should I turn it the other way around ?

Thank you so much for this ☺️

I did it from my iPhone and found that the biggest issue was with the light and the background -- when I was standing in front of a blank wall with my face toward the window, it seemed to be happier.

I also found that sometimes it asked me to do two things at once, so I did both things and was accepted. You might also try turning the opposite way from what you think (I was overthinking it and turning to the left of the phone -- my right -- when it asked but my husband pointed out that this wasn't what it wanted and then that also finally got it to work all the way).

Also, just to confirm, you're using the front facing camera?

Your advice worked I went to the wall with lots of sun that it’s actually shinning for once .. it actually went through.. thank you so much 😊

Yay! 

Yay! 
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Yay indeed 😊 hope you are well Larrabee 🙂

Thank you, yes!