There have been many posts here about how badly the FBU in London has been performing in dealing with SS applications and queries, myself included. (It took me many months and lots of effort to get my SS application approved in 2024/25)
We returned from holiday on Saturday 12th July to find a letter to my wife from the FBU stating that she might be eligible for spousal benefits and to contact them to set up an appointment. The letter provided a phone number and email address. (She has been receiving SS benefits for about 4 years and this year her benefits were increased when WEP was removed, but are still less than half mine at FRA so she could get a little bump of an extra $50-$100/month). On Monday July 14th she sent them an email requesting an appointment and today she received an email reply with an appointment date of September 11th at 9:30 when they will call her, and they requested that I also be present.
Amazing!!
This was similar to how it was back in 2021 when she first applied for her SS although it did take a few weeks from email to telephone call.