UK Visas site useless for answering emails...

...I've emailed them TWICE now w/questions about visas for the kiddos, but no answer!  Grrrrr! 

Anyone else know - do I send the two applications (one for each kid) together, or separately?  If together, I'm assuming I only need to provide one set of documentation.  If separate, do I send one original set and one certified copy?  I may end up saying to heck with it and flying to LA to apply in person.  If I do that, do I need to take the kiddos with me?  They're 9 and 11.  Or do I apply on their behalf?

Thanks.....
~A

...I've emailed them TWICE now w/questions about visas for the kiddos, but no answer!  Grrrrr! 

Anyone else know - do I send the two applications (one for each kid) together, or separately?  If together, I'm assuming I only need to provide one set of documentation.  If separate, do I send one original set and one certified copy?  I may end up saying to heck with it and flying to LA to apply in person.  If I do that, do I need to take the kiddos with me?  They're 9 and 11.  Or do I apply on their behalf?

Thanks.....
~A

I've never had to do this, but I don't see why you can't send the kids' applications together.  However, if it was me, I'd send separate documentation for each kid just to avoid confusion.  Sometimes those consulate people can be sticklers!