Celtic,
Not only do you have a valid point, when I was waiting for word on a biopsy at Johns Hopkins in the United States, I told the doctor, look, just call me at work, I don't want all that hassle about making an appointment to get the results in person. He did. Certainly made life easier.
I mean the phone call made life easier, not the substance of it. (Short story: prostate cancer, surgery, cured, no significant aftereffects.)
Jim