"Hello, Crisis Loans. Oh, sorry, I do realize you have been trying to get through all day long and our line was busy and you have just now been on hold for 20 minutes, but your crisis is inconvenient for us, and we don't issue funds after 2:30pm, so please call back tomorrow before 2:30pm, even though our hotline says we are open until 4:30." WTF??!!!!!
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As you can see, hubs and I are banging our heads against the wall trying to get some help here. I have been on the phone to the Job Centre 10 times today and they signed me on for an appointment, which I thought was for some kind of emergency aid, and it turned out it was for job search. Hello?! I had two interviews last week and I have three this week. I don't need help learning how to search for a job, I need help to pay rent (which is already two weeks late) until I get another job. Thanks for nothing! 
You don't necessarily need to call them about the crisis loan yet, Jewlz. Could you drop in and get a form if you can't download it?
I'd complete the form:
http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4017683with all the relevant paperwork it asks for.
Make an appointment with the CAB
http://www.citizensadvice.org.uk/bureau_detail.htm?serialnumber=101385 to review you application.
Could you access the Sure Start as an alternative - they seem to have Job Centre links:
http://www.coastalchildrenscentres.org.uk/Also write a cover letter outlining why the application is urgent, e.g. impending homelessness, and any timeline issues, for example. Keep copies of everything.
If you are unhappy with the outcome once the paperwork is submitted to the Jobcentre, you need to request an internal review by the Jobcentre. The next stage, if needed, is the Independent Review Service.
http://www.irs-review.org.uk/irsreview/review.htmCould you keep the Job Centre appointment to submit your Crisis Loan application? Could you get someone at the CAB to call on your behalf to mediate with the Jobcentre (sometimes there are adviser to adviser phone lines)?
Hope that helps or email me if you have any concerns / questions. HTH ((Hugs))
MY IA Is kidney pain all day since 5.00 AM - was told by nice doc to ring this AM for appt. if things didn't improve by today and I didn't as things were getting mucho better until early this morning. Will try the GP tomorrow and will wait for nice GP. Why can't this just clear up already?
