My experience with SkyAuction has been great!
First off - at least when I was using them - they don't charge your credit card right off the bat when you win. I think there's a 3 day delay on it. And they do that so you can attempt to get the exact day(s) you want to travel, if they're available. If every attempt is made (by both you and the carrier) to accommodate your travel requirements and it still doesn't work out, then you DON'T HAVE TO PAY FOR THE TICKETS!
I wish I could remember which part of the site (maybe a FAQ section?) this was in. I do remember that I copied it so I could read it at my leisure and make sure of it. (But that was on my mother's computer in Florida - sorry!)
I used them for round-trip tickets once (Miami to London) and got a great deal. Then I used them for one-way tickets where there were only 2 available for auction but I needed 3 and they sold me the 3rd one for the same price. Did that again coming from NY to London.
The reason I have such high esteem for them is this:
The boys and I were in NY getting visas to return to London. We thought it would take just a day - but it took longer (
very long story...). Anyway, before leaving London to go to NY, I bid on 2 tickets. I won - and they agreed to sell me the 3rd at the same price, as before. Seems their office is based in NY (about 5 blocks from the hotel we were staying at). So whilst we waited for the visas to come through, the woman at SkyAuction and I were on the phone every day because I couldn't be sure of our departure date and she didn't want to issue the tickets until we knew for sure.
Got the visas on Friday - called SkyAuction, she had the tickets issued immediately and we were able to pick them up in person that afternoon after picking up the visas from the Consulate!
Now
that was excellent personal customer service - and at a time when I was so stressed out, one more problem would have pushed me over the edge!
Oh - and she was able to recommend an incredible Indian place for us to eat at before we left NY, too!