my boyfriend has had a policy with them for a year. i just opened another for me and a will be renewing the one for him in a few weeks.
since we havn't had to claim for anything i can't comment on them.
however, one point that i found annoying is that if you buy a joint policy, but only one of you is travelling, you must notify them. i travel 100 days a year, so that wouldn't have been feasible. even though joint was cheaper than me + him seperately, I opted to insure us seperately.
www.moneysavingexpert.comhas good info on travel insurance-