Ok so here's the update.
Worldbridge e-mailed us back and advised us to re-apply all over again through the website, re-pay, schedule the biometrics appointment then send a letter to the consulate with the email details telling us to do that and then they would refund the payment of the first application. So we did that on Tuesday. The earliest appointment we could get for the fingerprints was Tues. 26th so we have to wait until then to go any further.
Sevens, did you apply?
Louise