Re entry to UK while EEA2 is processing

I am writing for a colleague who has come to me with a question about her EEA2 application.  She was living on a diplomatic permit, but now is seeking EEA2 on the basis of her Italian husband.  She sent in the paperwork a few months ago, but has not received any kind of letter from the HO stating this. 

She needs her passport back to travel for work, but as I understand she also needs a letter to get back into the country.  I know that she can request her passport back in these circumstances, but throught that the HO was supposed to automatically send some sort of COA to her. 

I would like to know what this letter is actually called, so that she can know what to ask for. 

Thanks in advance for any advice, hope everyone had a happy new year.   

It's called a Certificate of Application.

So she should just fax them and ask for it?  Any ideas as to why they didn't send it out automatically, or have other people had problems with this? 

So she should just fax them and ask for it?  Any ideas as to why they didn't send it out automatically, or have other people had problems with this? 

I had mine sent to me automatically, but she should call and fax them about it. From what I understand, many people have had problems with this.

FYI: It is customary, not to mention. polite to thank people for responses to PMs and questions in the open forum.

I totally agree with this and have observed that that some of the people can be appallingly ungrateful, but what prompted this?  Did somebody hurt your feelings?