Heyas!
We bought from DFS about 5 years ago. 2 words for us, Extremely Happy.
When theres large companies, theres always an 'element' of sour grapes involved by those who have had a bad experience. No company is perfect, so it stands to reason that the very large companies will have a pretty large customer base and of those a vocal lot to complain.
Just look at all the same 'types' of people who say 'oh I'll never set foot in PC world' or 'I hate microsoft' or 'can't stand Vodafone' or whoever.
Look at your pocket, look at the deals DFS offer, see if theres a sofa you like and purchase. If DFS were really 'crap' they'd be out of business by now. Look past all their 'last few days sale remaining' promos and you should find a good set you like.
I've had no problems with build quality for the 4 sofas and footstool we bought - they've lasted very well indeed, im due just another leather conditioner and clean session but thats it.. stitching etc is all fine, nothing has broken or come apart. I guess not havin little sprogs jumping all over them has helped to an extent too!
Thumbs up from me - a satisfied customer and indeed, looking to purchase 2 more footstools in the near future from them too!
Cheers! DtM! West London & Slough UK!