They are terrible. Really, really bad. They have been working on Home Office stuff for some time, since the last post office strike, and I have had some really bad experiences. One poor client had to wait 6 weeks for his documents to be delivered because of their innefficiency -
1) first time, claimed no one was around to sign for the package, even though our reception is manned 24 hours, and they didn't send a card
2) second time, sent a card, but obviously hadn't tried to deliver
3) third time (my personal favourite) refused to leave the package as it was addressed to 'Medivisas', and clearly my name is not 'Medivisas'
4) finally got it, six weeks later, having been left in reception without even requesting a signature.
I would rather use the post. I'd rather use a pigeon.
Vicky