I have just called the 0845 606 2030 number. Apart from the stupid and annoying voice recognition telephone system, which doesnt understand a perfectly clear English accent, the resources from that call centre are being deverted to the media induced swine flu pandemic panic. I spoke to a nice chap called ollie, who then told me that my wife can have a card but will have to make a postal application including proof that she has the right to stay here, including a copy of her "visa or proof that she lives here or something."
He checked but wasnt able to do it over the telephone.