IA:
We lost our internet connection yesterday afternoon...after 2 hours and doing everything I knew to get it back I broke down and phoned AOL at the cost of 5p/minute and spend 30 minutes going through each step with the tech (all that I had already done) only for him to say 'it's your line that runs from the master phone socket to the filter. Unplug that line and plug the filter directly into the master socket & that will solve your problem. If not call us back.' UH ok...so I had to hang up because disconnecting that line would cut off the phone that I was calling on.
So I did that and well guess what!, it didn't solve ANYTHING!...so another phone call to AOL at 5p/minute to be walked through all the steps I had done with the previous guy (both with really thick Indian accents it was difficult for me to understand) He finally says...'well, I have to send you to level 2 as I'm not sure what the problem is. But its quite a queue and you are going to have a considerable wait. So if you don't want to wait then we can have someone call you back in a couple of weeks'...NO! Thank you I'll wait...all of 4 minutes, turns out.
UP:
The next guy was really helpful and I could understand his Scottish accent much better!

, he determined that it was not anything on our end and that the network was having issues in our area, he assigned an engineer and said it may be a few hours but we'll get it sorted out for you & it was back up and running this morning.
