This is a good/bad customer service IA/UP that only goes to show me I often get one or the other where I'm not expecting it & vice versa!
UP: First rang up my dentist first thing this morn to arrange appointments - no holding, no having to leave a message or ring back (all of which have happened previously) - got straight through to a real live person on the line, appointments booked, sorted! Yay!
Hey I was on a roll - then rang our bank to cancel a direct debit for a service I cancelled - got straight through (no holding!) to a real live person, direct debit stopped. Wahey! I'm really on a roll now...
IA: Went to town to Bravissimo for a bra fitting - I'd not been there in some time as I went to M&S the last time. I tried to ring ahead & book yesterday but couldn't get a salesperson on the line to schedule it for me (answerphone - leave a mssg, on a Sunday, so I just left it). A friend met me in town outside the shop & we went in - they didn't look busy at all... Went downstairs to the fitting area & lobby there - they said they couldn't get me in straight away but that I would be next.
So we made ourselves comfy on the sofas down there & started to chat. We probably sat there about an hour & finally my friend suggested that I might want to see if they were ever going to get me in for my fitting... They'd already crossed me off the list! Only think I can think is that someone turned up & said they were me or something like that! WTF?! Booo Bravissimo. I mean we'd been sitting there for ages so it's not like we were invisible or something - plus I kept looking at the woman & I know she saw me. Very strange like they thought we were just hanging out, having an extended natter in their lobby for no apparent reason?! I think next time I'll be back at M&S as their bras are cheaper & service better as last time I got fitted there & didn't even ask for help - they offered because they must want to sell bras more than Bravissimo does!
Oh yeah & I'm trying to get a local spa on the phone so I can schedule a treatment with a Groupon offer that DH gave me awhile back. I kind of expected this one - they aren't getting back to me. Groupon has kind of a bad rep at this point with stuff like this - so we'll see what happens.