I'm currently shopping around as well for a property management company. Can anyone give some tips on how to pick one?
My DH and I still own our 4 BR single family home in the DC area and are renting it out during the time we're here in the UK. We have a prop. management firm managing our property. I interviewed 5 property managers - from single-person shops to rental arms of major realty companies in our area, and my tips would be:
- Ask about other properties in their portfolio and determine whether or not they are market-equivalent with yours. The dude who managed a bunch of Sec 8s in Baltimore City and emphasized his former experience as a policeman and ability to get rent out of people was not a good match for the type of tenant my neighborhood and property were likely (and hoping) to attract.
- Ask how they go about screening tenants for your property and, avoiding clearly illegal housing discrimination, they would work to match your property with the right tenant. One person I interviewed thought that whoever could pay the rent was a good tenant, and while that's 90% of the job, the other 10% is finding a good situational match who isn't going to destroy your property, annoy your neighbors, etc. This is especially important when you are planning to return to your home at some point, I think.
- Ask what their marketing plan is for your property. Every week someone isn't renting it is another week you're losing money. They need to have a stronger plan than sticking it on MLS; ideal is contacts with any large local companies' relocation agents, local gov/military housing offices if that applies, etc.
- Ask how often they visit the property to ensure it isn't being shred to pieces. The sad fact of the matter is that people treat rentals like crap - no pride of ownership or anything. Therefore you want the PM to visit the property at least every 6 months to check the state of things.
- Ask if they have a regular list of contractors as their "go to" people. Hopefully they would have a handyman available for little odd jobs that always crop up, and licensed professionals for major jobs, and the wisdom of experience of when to call in the $35 per hour handyman vs the $75 per hour plumber.
- Finally, make sure you meet with people in person - preferably once in their office and once at your home. Just to get a feel for how professional a person/business is, how comfortable they are in valuing your property, etc. These are kind of intuition-based judgments, but they are invaluable.
Most importantly, do your own research and understand at the very basic level how much you can expect to get as rental income based on the market in your area, what the landlord-tenant relationship laws are in your area (in our case, MontCo MD is very tenant-sympathetic if you don't follow their guidelines closely), and CALL THOSE REFERENCES!!!!!