Thank you! Got the passport this morning!
GCJ, I really hope it works out this time. Good luck.
Gilean, I completely understand and agree with you 100%.
EmmJayye, I'm so sorry. That's a really difficult situation and I don't know what I would do in your position. I think that cut-and-paste response is incredibly insensitive. Any way you can send them proof (again, because I know you said it's included in your application already)? Like a note from her doctor?
I also wanted to say thanks to Duke and WebyJ for taking the time to respond to my earlier question. But it still just doesn't make sense to me. It would make sense if they were seriously understaffed. I understand they have a lot of visas, but you'd think with all that money coming in they'd be able to hire enough people to deal with the visas in a reasonable time. No one I've talked to thinks that 9-10 weeks is a reasonable time.
I also understand that summer is the worst with all the student visas, but I didn't think, before applying, that it would affect my settlement visa. It happens every year, and you'd think they could be prepared to handle it, perhaps with a separate department. I don't know much about the student visas, but I'm guessing they also pay an exorbitant fee. When I went to the UK to study, all I needed was my letter of acceptance at the border and they stamped my passport with a four year student visa. I guess the red tape just keeps getting stickier.
WebyJ, I completely agree about priority, it seems to be the ONLY way to go. However, for many of us it wasn't even a decision to make because we didn't know about it (and I'm not the only one). It's not even mentioned on the UKBA website and there is no warning about it before you pay. It would be nice if they gave you an idea of the timeline (15 days vs. 50 days) BEFORE you pay rather than in an email once they've received it and it's too late to change. The only thing you have to go on are the statistics guide which are misleading because they don't tell you how many people have used priority. I assumed (very naively apparently) that most were "regular" non expedited applications. I think that any system that relies on extra fees, like this priority fee, in order to deliver reasonable results is ridiculous.
I found that everything I read on UKBA and Worldbridge ranged from confusing to downright deceitful. This is the only place where I've found useful and honest information about the visa process, so thanks again to everyone. I just wish I had found it before I'd applied.