I've got two. Both annoying customers IAs.
1. There's this one woman who comes into the shop and has to ask me a dumb question every single time no matter how busy I look. And she calls me "ma'am" (though she's much older than me) but pronounces it like "mom" which is very annoying in itself.
This time she says, "Excuse me "mom", where are your cookery books?" Now it is quite obvious that are books are in no particular order whatsoever. "They aren't in any particular order", I replied. "Well it would be a good idea if you put them in order." she says with a smug smile.
I'm fuming at this point. I'm doing the job of two people for two weeks so far working 6 long days a week with not enough volunteers to even begin little jobs like that.
I said, "We just don't have enough volunteers for that right now." She looks at me with an even bigger smug smile and says, "It's just a suggestion." and walks out.
The little bi@tch!! Does she apologize or even offer to volunteer herself?! Of course not. She's just finding joy in finding fault.
2. An unruly toddler was being "overseen" by his father and grandmother in the shop. The little boy grabbed a necklace off the wall display and broke it. I asked them to please pay for it. "No, we refuse to pay for it" were the exact words. They then left the shop. I was flabbergasted as obviously this is a charity and the damn thing only cost £1.99.
what an example to set for your child.