Our letting agency completely sucks. I contacted them almost two months ago about maintenance issues (including our smoke detector, which is broken, so kinda not safe!). I've since had to call repeatedly to chase things up and see if/when someone will actually come out to fix things. (This week, the handle on the door came off, so I have to leave the front door ajar when I come in just so that I can get out in case there's a fire or something...not that I would know, without a smoke detector.)
Seriously, I hate moving with a passion, but these people are really tempting me to do it. How hard is it to 1) pay attention when your tenants tell you stuff is not working 2) send someone out for an hour (max?) to fix stuff?