HomeBase - we bought a couch from them because they estimated delivery in 28 days, which was considerably faster than anyone else. After 28 days came and went we started calling to see when we might expect a couch, but every call resulted in a different estimate, from 3 days to 21 days. I think they were just guessing.
After about 35 days they delivered half of a couch (it's an L-shaped couch that comes in two pieces), but it was half of the wrong couch. We didn't determine this until we'd taken off all the packaging, by which time the delivery guys had left the scene (they sped off like they'd just robbed a bank).
My wife called yesterday to find out the latest estimate of when the right couch might arrive, and was told 21 more days (for a total of about 3 months of waiting). After a lot of heated discussion, they suddenly found a couch and now say they're delivering it on Friday, and will take away the half a wrong couch we already have. Neither of us is holding our breath that this will actually happen.
This isn't an IA, but I wanted to finish the story. I was working today, but DW was home for the arrival of the new, correct couch. The couch arrived, and was the right couch, but they delivery guys said they wouldn't take away the wrong 1/2 couch that had already been delivered. DW said if they didn't take the wrong couch away, she wouldn't sign for the correct couch, as even if she wanted to keep it there's not enough room in our little house. (The delivery guy suggested she could stand it on end. I don't know what her response to that was, but I can make a good guess.) A standoff ensued.
DW tried to call HomeBase, but they don't answer the phone before 9am. She got delivery guy to call his supervisor at the warehouse, at which point the supervisor told delivery guy that he was in fact supposed to take away the old couch, a fact which the supervisor had neglected to mention before the delivery guy left the warehouse.
Delivery guy finished the job hastily and angrily. DW believes he was angry at being made to look foolish in front of her, and I have no reason to doubt this conclusion. Delivery guy's bad attitude notwithstanding, we now have a complete L-shaped couch to sit on, and that makes both of us happy.
As for an IA, one of the circuits in our house keeps getting overloaded and resets.