Inconvenient Annoyances

Oh this would tick me off too! He did say “alternatively, provide email address and name on account...” which you did.

Exactly!  I am actually a bit stunned by this poor response, really.  I might understand it if he worked from a government agency and they had stricter privacy laws.  But I provided the information he requested, I'm not asking for him to disclose any information to me... I just want my £3 credited back to the card they have on record with the account.

I BCCed my husband in my reply to "Alan"... my husband replied "Time for Sainsbury's?"  (They're the only other shop that says they deliver here. Only, when we first moved in, they failed to find our house and canceled our order that we'd placed by driving into an area where we had phone signal... by the time the order was scheduled to be delivered, my husband was in Salisbury on this first week's commute.  So by the time we learned there was no food coming, I was home alone for four days in a house without heat or a proper kitchen, no phone or internet and the nearest neighbor is up a hill that I can't easily walk... in the dead of winter.  I was so angry that I vowed to never shop with Sainsbury's again.  But now I will have to.  Because f' Tesco!)

This is due to the new data protection laws. Even discussing an order not in our customers name (for example spouse) can get businesses fined.

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This is due to the new data protection laws. Even discussing an order not in our customers name (for example spouse) can get businesses fined.

But he doesn't need to discuss the order.  I have given all the information he needs.  He could just make the refund, and email the address on the account to say it's been done.

If your explanation is really the basis for Alan's shocking response, what Tesco should do is provide a place to name "authorized users" on the account, so spouses can share the account.  Because it would be ridiculous to require households to have multiple accounts in order to conduct their everyday grocery shopping.

Yes, maybe you should suggest that. Also goes for people conducting business on behalf of somebody else, such as carers authorized to act on behalf of an elderly person, or a minor, etc.


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I find EVERYONE is enjoying playing the "GDPR" card...   

If your explanation is really the basis for Alan's shocking response, what Tesco should do is provide a place to name "authorized users" on the account, so spouses can share the account.  Because it would be ridiculous to require households to have multiple accounts in order to conduct their everyday grocery shopping.

This!

This might not solve the problem now, but can you create a shared email address that you use for the account and use to resolve issues?

I usually use social media (usually Twitter) to contact places when I have issues. I've had great luck with Sainsbury's (where we usually shop in store and online) and more recently with EuroStar (we were travelling to Europe and back with EuroStar with a connecting SNCF train; both travel dates were on SNCF strike dates and our outbound SNCF train was cancelled less than 24 hours before departure so we had to rebook the whole thing - EuroStar and SNCF; we booked both trains with EuroStar so I contacted them to change our tickets; I did the online chat, email, online form and phone call and each time was redirected somewhere else; finally, I tweeted them and they rebooked us within an hour).

Social media is a great way to get something fixed - since it's public (until you go to DM with private info), they've got to be on top of it!

I much preferred Sainsbury's delivery to tesco, but I don't have a hard to find house!

I feel like GDPR is going to make a mess for small businesses. In the wake of the Billy & Charlotte medical cannabis confiscation at the airport a group called families4access quickly put together a site with a form asking you to lend support. No info on how that data would be used or shared, pretty much completely failing to meet even earlier privacy standards. I fear people may take advantage with frivolous lawsuits.   But it looks like at least for kids with medication resistant epilepsy the irony of the UK being the biggest exporter while kids here are dying has finally hit the front page of the news. I just hope in any legislation they don't forget about its use for pain management of neuropathy!

I find EVERYONE is enjoying playing the "GDPR" card...   

I agree! I can't even call my home office to find out about missing .com orders without knowing the customers name... which I'm not provided. I'm only given a list of orders arriving and if I don't get them, I have no way of tracking them. I can't do anything until the customer comes in to collect their parcel and I have to tell them Sorry... It never came in and I don't know why and couldn't fix it for you.

It's ridiculous. All I need to do is say, I'm missing this parcel #. I don't need information about my customer. But can't even do that.

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I much preferred Sainsbury's delivery to tesco, but I don't have a hard to find house!

That's kind of what infuriated me the most with Sainsbury: I don't have a hard house to find, either!  That's why it pissed me off so much.  Google/sat-nav practically takes you to my house if you have the post code.  So when they failed to find my house and canceled my order, I was confused and angry and also devastated.  I needed that delivery, and there was no reason they couldn't make it.

That's kind of what infuriated me the most with Sainsbury: I don't have a hard house to find, either!  That's why it pissed me off so much.  Google/sat-nav practically takes you to my house if you have the post code.  So when they failed to find my house and canceled my order, I was confused and angry and also devastated.  I needed that delivery, and there was no reason they couldn't make it.

Yeah that's insane. I wish Sainsbury's had appropriately compensated you, with groceries ASAP, instead of leaving you stuck like that

Yeah that's insane. I wish Sainsbury's had appropriately compensated you, with groceries ASAP, instead of leaving you stuck like that

You should have called and complained!

My Sainsbury's was having issues with people being too lazy to go down certain aisles and just saying things were out of stock... They are NEVER completely out of Heinz ketchup....

So, when it happened a third time (as well as being very late), I called and complained. I told them I needed to speak with someone from the store in the next 20 minutes or I would never shop there again. I realize this makes me sound a bit like a crazy person, but the call kept escalating. They cancelled the delivery like 3 hours before it was meant to be delivered the day before and rescheduled it to the following day. Then I got an email the day of the delivery saying it was cancelled... And the people I was speaking to on the phone were USELESS. Ugh. I wasn't going to shop there again after that if they didn't fix it. I have Morrisons AND Tesco and they all deliver.

But the guy AT Sainsbury's called me right quick, they had the items in stock that were out of stock in my order and someone was made to deliver them to my house.

And people talk bad about Asda...  we have pretty good luck with them.  No perfect but it bad.

And people talk bad about Asda...  we have pretty good luck with them.  No perfect but it bad.

I don't do delivery but I used to shop fairly often at Asda. They are always out of loads of stuff, it's annoying.

We get Tesco groceries delivered. Never had an issue until a couple weeks ago. I'm an ESL teacher and I work from home. I was teaching a class until 1:55pm and my Tesco delivery slot was from 2-3pm. Five minutes still gave me time, and last time I checked 2-3pm means 2-3pm. At 1:45pm, while I'm teaching, I hear the driver knock on our door several times. He's walking around the house, yelling my name "are you in??" Phone rings, can't answer. Keep in mind, I'm still teaching while all this commotion is going on, and I'm trying not to appear distracted. We can NEVER, ever leave the classroom unless it's a genuine emergency, like I became violently ill or something. I can't do anything until 1:55.

Finally the class ends and I'm expecting that the delivery driver has left. Luckily he stuck around. You bet I made it known to him that he was 15 minutes early, and that I couldn't answer the door as I was teaching until 1:55. He mumbled an apology. I get being 5 minutes early, but 15?? That's a lot.

Our delivery drivers (any of the stores) call and ask if they can come early. It's annoying that he didn't.