I would argue the postage cost - they sent the wrong size!
What I was going to do was cancel the order, because I believe they will refund postage costs then. But the returns form has no option to 'cancel', even though their website says you can do it.
From their website:
If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our online returns centre within 28 calendar days of your receipt of purchase marking the returns code on your dispatch note as "C" cancelled. Otherwise, you should visit our Returns & Refunds page.
Provided you have notified us on the dispatch note that you wish to cancel your order, and the return also meets the terms stated on our Returns & Refunds page, you will be entitled to a full refund including delivery charges if applicable
However, the only options on the returns note are:
A = Exchange required
B = Product not required
C = Item is faultyD = Product was not ordered
Oh, and also, I called the local store this morning at about 9:05 am, because their website states they open at 9am... only to be told that they don't open until 9:30 am and to call back later. But why did they even answer the phone if they weren't open yet? They literally said: "House of Fraser Lincoln, how can I help you?"
At this point, I'm just done with them
. I'm too tired to be dealing with this at the moment (I only got about 5 hours sleep a night all last week, and i've been up since 4 am this morning, even though it's my day off).
