See ... the problem is that you don't understand the way the cistern works

Ooookay, it's a syphon system, soooo you press down the handle, a plunger (for want of a better word) lifts the water up a tube and over a bend, the water in the cistern then empties out because of the weight of the water being pulled down by gravity.
So, all you have to do is move the handle down in an even medium fast fashion so that it clears the top of the tube.
If you have to "pump" the handle, that's cos there's a leak in the seal of the plunger, but pumping it will work, however they should get it fixed.
You guys have waaaay more toilet issues than us (Take a look at my welcome post for more info).
oh, and what is wrong with saying "Toilet"

I almost died laughing in an American Supermarket reading "Bathroom Tissue"
