I love KLM as well. Our flight was cancelled due to weather issues, and they put us up in an amazing hotel, paid for our food, and was the only company that was actually flying the next day. We heard stories of other airlines making people stay in the airport overnight for several days.. YIKES!!! Plus the food is good, (for airline food) we got free wine with our dinner, and they have been great when we had the little ones with us.