Some of my worst experiences in a doctor's office were in the USA, and the reason was the RECEPTIONIST.
Try this: my 14 year old daughter had a urinary tract infection. She went in for a routine urinalysis, to our local GP, in a small town where my entire family lives. We are at the desk checking in, and the receptionist practically screams "IS THIS A FOR A PREGNANCY TEST??? After I pulled my daughter out of the large hole that opened up to swallow her, I said, equally loudly, "no it is NOT." Of course by then practically the entire town thought I was about to become a grandma.
When we saw the GP, I complained. Nothing like that ever happened again.
What the receptionist does/says has no bearing on the care and attention you get from the actual medical professionals. Why would you think otherwise?