I'm sorry you didn't make the trip as you planned, Andee!
I booked direct with the airline (as I usually do) for this last trip (just got back) - and still got screwed! We booked back in June for our Oct/Nov trip, where our original arrangements were that we were to leave the US on Tues Nov 6 and return to the UK on Wed Nov 7.
When I went to check in on Mon (Nov 5) for our flights (Baltimore to Atlanta to Manchester) - discovered the airline had changed our transatlantic flight from Tuesday to Wednesday &
without telling us this! So we were (at that time) scheduled to fly into Atlanta on Tuesday, then having to wait there (a whole day?!) until the flight out Wednesday!
Did they think we somehow wouldn't notice?!
Seeing red, I rang them up at which point they then explained they were no longer running a Tuesday-schedule Atlanta to Manchester flight, so they had just booked us onto the next one...
Well all our plans on this end (hubby's work, ground transportation already arranged, booked & paid for etc) revolved around arriving on Wed. So they reticketed us to go via Amsterdam & then over to Manchester - meaning two changes of flights, much longer travel time, and crappy seats on a fully booked transatlantic flight. And
no concessions from the airline, just a lot of customer service agents saying they were sorry & passing us on down the line to the next rep/gate agent/etc in our hopes of getting an upgrade or something for our troubles. But we got here on Wed as scheduled.
I am going to make a formal written complaint on it this time, but doubt we'll see any redress.
However, I have now decided that I am actually a big fan of the lowcost airlines now - rather than the traditional carriers. Yes, the lowcost pricing structure is silly & confusing, but as for the flights - they do what it says on the tin. The best flight I have had in recent memory has actually been on Ryanair - yes really! The worst trip ever was the one we just made home - it wasn't comfortable, easy, convenient or cheap.
A lowcost carrier couldn't have been any worse than what we just went through. And I have changed my mind about the one-and-only-one carryon bag (handbag inclusive) policy...after seeing ever so many rude passengers taking the mick on this trip, such that not everyone onboard ends up with a place to store their carryon luggage. I really hope that someone like Ryanair does start offering cheap flights to the US - I'll go for the one carryon & pay for a checked bag in return for a minute proportion of friendly relations vs our recent experience - we have your +-$1000, now bugger off because we simply just don't care!