I'm sorry you didn't make the trip as you planned, Andee!
I booked direct with the airline (as I usually do) for this last trip (just got back) - and still got screwed! We booked back in June for our Oct/Nov trip, where our original arrangements were that we were to leave the US on Tues Nov 6 and return to the UK on Wed Nov 7.
When I went to check in on Mon (Nov 5) for our flights (Baltimore to Atlanta to Manchester) - discovered the airline had changed our transatlantic flight from Tuesday to Wednesday &
without telling us this! So we were (at that time) scheduled to fly into Atlanta on Tuesday, then having to wait there (a whole day?!) until the flight out Wednesday!
![Bomb [smiley=bomb.gif]](https://www.talk.uk-yankee.com/Smileys/classic/bomb.gif)
Did they think we somehow wouldn't notice?!
Seeing red, I rang them up at which point they then explained they were no longer running a Tuesday-schedule Atlanta to Manchester flight, so they had just booked us onto the next one...

Well all our plans on this end (hubby's work, ground transportation already arranged, booked & paid for etc) revolved around arriving on Wed. So they reticketed us to go via Amsterdam & then over to Manchester - meaning two changes of flights, much longer travel time, and crappy seats on a fully booked transatlantic flight. And
no concessions from the airline, just a lot of customer service agents saying they were sorry & passing us on down the line to the next rep/gate agent/etc in our hopes of getting an upgrade or something for our troubles. But we got here on Wed as scheduled.
I am going to make a formal written complaint on it this time, but doubt we'll see any redress.
However, I have now decided that I am actually a big fan of the lowcost airlines now - rather than the traditional carriers. Yes, the lowcost pricing structure is silly & confusing, but as for the flights - they do what it says on the tin. The best flight I have had in recent memory has actually been on Ryanair - yes really! The worst trip ever was the one we just made home - it wasn't comfortable, easy, convenient or cheap.
A lowcost carrier couldn't have been any worse than what we just went through. And I have changed my mind about the one-and-only-one carryon bag (handbag inclusive) policy...after seeing ever so many rude passengers taking the mick on this trip, such that not everyone onboard ends up with a place to store their carryon luggage. I really hope that someone like Ryanair does start offering cheap flights to the US - I'll go for the one carryon & pay for a checked bag in return for a minute proportion of friendly relations vs our recent experience - we have your +-$1000, now bugger off because we simply just don't care!
![Bomb [smiley=bomb.gif]](https://www.talk.uk-yankee.com/Smileys/classic/bomb.gif)